SolarWinds Service Desk

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About SolarWinds Service Desk

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:

• Receive real-time notifications
• Track open and incoming tickets
• Assign or reassign active incidents
• Update and resolve issues
• Reference historical data for troubleshooting

For Employees:

• Submit a ticket (such as a broken device)
• Request services (such as access to an application)
• Access self-service articles
• Check request status
• Add comments to open tickets

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