Jitbit Helpdesk

Screenshots

About Jitbit Helpdesk

Access your Jitbit Helpdesk from anywhere with the official Android app. Stay on top of customer support

tickets, respond quickly, and keep your team in sync.

KEY FEATURES

📱 Full Ticket Management

• View, filter, and search tickets by status, category, assignee, and date
• Create new tickets with custom fields
• Change status, priority, assignee, and due dates
• Post replies visible to everyone or techs only

⚡ Real-Time Updates

• Instant push notifications for new tickets and replies
• Live ticket updates without refreshing
• Never miss an urgent customer request

🔒 Security First

• Optional PIN or biometric app lock
• Secure HTTPS connections required
• Your data stays protected

• Productivity Tools
• Canned responses and comment templates
• Knowledge base article integration
• AI-powered reply assistance
• Attach images and files to tickets

🎨 Modern Experience

• Clean, native Android design
• Dark and light themes
• Tablet support with split-view layout
• Fast and smooth performance

Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account.

Information

Frequently Asked Questions